Customer Service
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging of the items should also be in original condition in original shipping container as received.
Customer has to pay the shipping fees to deliver the refunded item themselves if the items has to be refunded due to personal problem such as taste is not as expected or customer do not like the taste and not because of the product itself is damaged due to delivery to customer in the first place.
If the returned goods/products has been used or damaged not as been shown to us when customer requested for refund , there will not be any refund to be made by us. C.H. Food Marketing Sdn Bhd (317688-V) will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7-14 days after the confirmation.
Please return your purchase to the following address:
13, Sec 19/1, PJ, 46300, Petaling Jaya,
Selangor, Seksyen 19, 47301 Petaling Jaya, Selangor
Please contact us at admin@zhangvillage.com or +603-7955 8863 if you have any questions or doubts.
1. Delivery Information
- Please ensure that all information is correct before submitting an order e.g. recipient's name, delivery address & contact number.
- Your orders will be processed on daily basis during business day, which is Monday to Friday.
- The daily cut-off time for order processing will be at 9am (Malaysia Time). We will send out your order on the same day, if we receive your payment information before 9am.
- We might delay your order delivery without prior notice due to technical or resources problem. For urgent order, please make a note in your order form so that we can try our best to carry special arrangement for you.
- zhangvillage.com.my reserves the rights to decide the cheapest and most effective courier company based on your location and the weight of your goods.
- If you've given us an undelivered address or contact number and causing the parcel to be rejected, we will not be responsible on resending the parcel to you. You will have to pay the additional shipping fee for resending the parcel.
Delivery Time
Peninsular West Malaysia : 2 - 3 working days for you to receive your order.
Sabah / Sarawak : Additional 4-6 working days for you to receive your order.
* Delivery to rural or remote area may take an additional 2-3 working days.
* The
delivery time stated above is subject to service provided by our
designed courier and we will not be liable for any delays on the
courier's end.
Global Delivery
zhangvillage.com.my provides delivery service throughout Malaysia and International.
Delivery Charges
Please refer to the following Delivery Charges section for further information. Alternatively, the delivery location options in our order confirmation will auto-calculate the delivery charge accordingly.
Reshipment Policy
Delivery services for reshipment shall be borne by the customer.
You can always contact us to inquire further confirmation about reshipment.
Return / Refund issue related to Delivery
zhangvillage.com.my guarantees the quality of the products sent when leaving the premises. All orders are delivered by post. Any problems or complains upon receiving of products must be made within 24 hours.
Any refund or return request will be handled on case to case basis.
No refund will be given if insufficient information provided.
No P.O. box addresses will be accepted.
If the recipient refuses to accept the delivery, no refunds will be made as the ordered items are considered as delivered. In cases such as failure of delivery to some rural areas, no refund will be given. We will be happy to hear any respond from you.
and conditions as long as you're on zhangvillage.com.my.
General
The content of terms and conditions may be change, move or delete at any time. Please note that Zhang Village have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Zhang Village will take immediate actions against the offender(s).
Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by zhangvillage.com.my.
Comments and Feedbacks
All comments and feedbacks to zhangvillage.com.my will be remain Zhang Village's property.
User shall agree that there will be no comment(s) submitted to the zhangvillage.com.my will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.
Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.
Newsletter
User shall agree that Zhang Village may send newsletter regarding the latest news/products/promotions etc through email to the user.
Indemnification
The user shall agree to defend, indemnify and hold Zhang Village harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
Link to other sites
Any access link to third party sites is at your own risk. zhangvillage.com.my will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.
Inaccuracy Information
From time to time, there may be information on zhangvillage.com.my that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.
Termination
This agreement is effective unless and until either by the customer or zhangvillage.com.my. Customer may terminate this agreement at any time. However, zhangvillage.com.my may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.
zhangvillage.com.my take your privacy seriously. Please read the following to learn more about our privacy policy.
1.0 What This Privacy Policy Covers
1.1 This policy covers how zhangvillage.com.my treats personal information that zhangvillage.com.my collects and receives, including information related to your past use of zhangvillage.com.my products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.
1.2 This policy does not apply to the practices of companies that zhangvillage.com.my does not own or control or to people that zhangvillage.com.my does not employ or manage.
2.0 Information Collection and Use
2.1 zhangvillage.com.my collects personal information when you register with zhangvillage.com.my, when you use zhangvillage.com.my products or services, and when you visit zhangvillage.com.my pages.
2.2 When you register, we ask for information such as your name, email address, and mobile phone number. For online shopping facilities we may also ask for your address and credit card number. Once you register with zhangvillage.com.my and sign in to our services, you are not anonymous to us.
2.3 zhangvillage.com.my uses information for the following general purposes: to customize the advertising and content you see, fulfill your requests for products and services, improve our services, and contact you.
3.0 Information Sharing and Disclosure
3.1 zhangvillage.com.my does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:
3.1.1 We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
3.1.2 We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected frauds, situations involving potential threats to the physical safety of any person, violations of zhangvillage.com.my's terms of use, or as otherwise required by law.
4.0 Cookies
4.1 zhangvillage.com.my may set and access zhangvillage.com.my cookies on your computer to enhance online shopping experiences.
5.0 Your Ability to Edit Your Account Information
5.1 You can edit your account information (profile) at any time.
5.2 We reserve the right to send you certain communications relating to the zhangvillage.com.my service, such as administrative messages, that are considered part of your zhangvillage.com.my account, without offering you the opportunity to opt-out of receiving them. However, we will offer an effective way to opt-out from marketing messages, such as newsletter, or allow you to customize your marketing preferences.
6.0 Confidentiality and Security
6.1 We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
6.2 We have physical, electronic, and procedural safeguards to protect personal information about you.
7.0 Delete Account
7.1 If you like to terminate membership account with zhangvillage.com.my, you may contact us at chfm@zhangvillage.com to request account termination.
8.0 Changes to This Privacy Policy
8.1 zhangvillage.com.my may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your zhangvillage.com.my account or by placing a prominent notice on our site.
Zhang’s Family Member Year 2024 - 2025
Welcome to join us as one of the members of Zhang Village.
Zhang Village breathes life into culture and promotes Malaysian cultural specialities; hence we created Zhang’s Family members benefits for all to join us together.
Zhang Village invites all Malaysia's three main races and its neighboring countries friends and relatives to share together the traditional flavor and essence of Malaysia's special products.
1. MEMBERSHIP
1.1. To join as Zhang’s Family Member, customer is required to complete the application at any Zhang Village outlet or inside the Zhang Village App for FREE.
1.2. Zhang Village Marketing Sdn Bhd reserve the rights to free Zhang’s Family Gold Membership to express our gratitude for customer feedback or opinions, our company will provide a complimentary product to customers who share their feedback.
2. Membership Differences
2.1 Zhang’s Family Membership have 3 level in total, Classic Member, Gold Member and Platinum Member.
2.2 Zhang’s Family Classic member is the basic membership. All customers can join for free.
2.3 Zhang’s Family Gold member can be upgraded from Classic Level with purchase or any items above RM100.00 in one bill, or can be upgraded from Classic Member with accumulation of 1000 points within 1 year.
2.4 Zhang’s Family Platinum member can be obtained by upgrading from Gold Level with accumulation of 3000 pointswithin 1 year.
3. MEMBER PRIVILEGES
3.1. Upon presentation of the member details, only Gold and Platinum Level Zhang’s Family Member is entitled to a 5% discount on all regular-priced products (term and condition applies).
3.2. Extra 10% discount for member for their first bill on their Birthday Month to celebrate member’s birthday.
3.3. For Classic Level, every RM1 spent will be converted to 1 point, Gold Level will get 2 points for RM1 spend, Platinum Level will get 3 points for RM1 spend.
3.4. Points can be accumulated with ALL purchases in all Zhang Village outlets or in Zhang Village APP.
3.5. Member points earned can be converted to discount, every 2000 points can convert to RM5.00 discount, and points will be automatically deducted after redeemed.
3.6. In a particular period, the company will offer special promotion items and value buy items special for Zhang’s Family Members only.
3.7. Member points can be accumulated with yearly renewal of the card. Each renewal will take effect from the last expiry date of the previous renewal.
3.8. Zhang’s Family Members must mention their phone number or I/C number to the cashier before payment during each purchase in order to enjoy the special discount and to facilitate recording of sales transaction.
3.9. Zhang’s Family Members can check their point balance at any Zhang Village outlets in Malaysia or through their APP in their phone
4. MEMBER TERMS & CONDITIONS
4.1. No discount for all Oloiya brand products.
4.2. No discount for promotion items, value buy items and any fresh produce items such as eggs or potato.
4.3. All previously accumulated points will be forfeited if the member fails to renew the expired card within 12 months after the expiry date.
4.4. Member points earned are non-transferable and/or assignable to any other person(s).
4.5. Member points earned are not exchangeable or redeemable for cash or other items.
4.6. Zhang Village Marketing Sdn Bhd reserve the right to downgrade any member that do not meet the requirement to be at the specific level every year since the joining date.
4.7. The Zhang’s Family Membership is not a credit card and is not meant to be converted for cash. It is strictly not transferable.
4.8. ALL PAYMENTS MADE BY MEMBER IN ZHANG VILLAGE OUTLETS USING INCARD MEMBER CAN ENTITLE FOR POINT COLLECTIONS, WHICH INCLUDE ALL DEPOSIT PAYMENT/ CARD PAYMENT/ CASH PAYMENT/ EWALLET PAYMENT AND ETC, AS LONG AS CASHIER REMEMBER TO KEY IN MEMBER INFORMATION BEFORE CUSTOMER MADE THE PAYMENT.
5. THE MEMBERSHIP CARD OUTBREAK SITUATION
5.1. Zhang Village Marketing Sdn Bhd reserves the right to deduct the balance of a member’s accumulated points in the event that any points are suspected of being fraudulently recorded, recorded in error or related to a transaction which has been cancelled or where a refund has been given.
5.2. Zhang Village Marketing Sdn Bhd. reserves the right to suspend or terminate the Member Redemption Point program at any time it deems necessary. In such a case, Zhang Village Marketing Sdn Bhd shall give advance notice to manner Zhang Village Marketing Sdn Bhd. deems appropriate.
5.3. For any change of personal information, the member may write to Zhang Village Marketing Sdn Bhd, or email to crm@zhangvillage.com or contact our Customer Service hotline at 012-7828863.
Zhang Village reserves the right to change any of the above terms and conditions without further notice. Any dispute arises on the application or use of Zhang’s Family Membership shall be solely decided by Zhang Village Marketing Sdn Bhd and all decisions shall be final.
